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14 hours ago
It’s a Very busy place , but can’t fault the service I received from sales adviser James.D.
From the very start to pick up day and beyond, nothing was too much trouble. He really looked after me through the whole process of purchasing my Yarris. I will always be asking for James when servicing is due and will always recommend him to others. The rest of the staff are also very helpful.
Stephen Crawford-Brown
SLM Toyota Norwich
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1 day ago
Clive Dicker
SLM Body Repair Centre
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3 days ago
ivan ivanov
SLM Toyota Norwich
Response from SLM 3 days ago Hi Ivan, thank you taking the time to leave a five star review. We really appreciate it and look forward to welcoming you back to SLM Toyota Norwich soon.
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5 days ago
First class service nothing is to hard for them to do. The staff are very knowledgeable and if they don't know the answer they go and find out. They go the extra mile to but a great deal together, and they all meet the customers needs or make it easier on the customers budget.
Paul Howard
SLM Toyota Hastings
Response from SLM 4 days ago Hi Paul, thank you for your kind five star review! We are delighted to receive your kind feedback about your experience with us. SLM Toyota Hastings wishes you many happy miles in your new vehicle.
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5 days ago
I've been a customer for quite a few years now,, and Russell's team are second to none,, to be honest I would not go anywhere else to buy a car,, the servicing and after sales I cannot fault,, and the salesman I find has so much knowledge about the cars is dave,, so pop in and see him,, he's more than willing to help you find the right car,, slm select should have 10 star rating. You won't be disappointed
Richard Pascoe
SLM Select
Response from SLM 4 days ago Hi Richard, we are delighted to receive your five star review! Thank you for taking the time to leave your kind feedback, we are pleased to hear about your experience with our team and look forward to welcoming you back to SLM Select in the future. We wish you many happy miles in your new car.
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6 days ago
Would highly recommend SLM Select Hastings. Great service and advice from David when buying my new car. He was friendly, informative and nothing too much trouble.
Sandra Thornton
SLM Select
Response from SLM 6 days ago Hi Sandra, thank you for your wonderful five star review! We are pleased to hear that David helped you find the perfect car and that you enjoyed your experience with us. We look forward to welcoming you back to SLM Select in the future.
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6 days ago
I have used SLM for anumber of years, and they have always given excellent service. Thoroughly recommended.
Terry C
SLM Toyota Uckfield
Response from SLM 6 days ago Hi Terry, thank you for taking the time to leave us a five star review. We are pleased to hear about your experience with us here at SLM Toyota Uckfield and look forward to welcoming you back again.
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1 week ago
Strongly recommend this company if you're looking to buy a new car. The whole process with David was smooth & stress free. I was also picked up from the train station by David which I felt was excellent customer relations. Would definitely use this company again.
Darrell Summers
SLM Select
Response from SLM 6 days ago Hi Darrell, thank you for your kind comments and five star review. We are thrilled to hear about your car buying experience with David. We wish you many happy miles in your vehicle and look forward to welcoming you back to SLM Select soon.
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1 week ago
Very helpful. First class service. Thank you
Penny Stubbert
SLM Toyota Attleborough
Response from SLM 6 days ago Hi Penny, thank you for your wonderful five star review. We appreciate your kind comments about our service and are pleased to hear about your experience with us. We look forward to your next visit to SLM Toyota Attleborough.
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1 week ago
Always use this branch to service & MOT our little Aygo.
Close, convenient, exceptionally well priced for a main dealer.
Above all, they are super friendly, efficient, professional and courteous.
Love how our danky, but marvelous little car comes away gleaming after being with you for its yearly visit, thank you for this extra touch.
Would also like to
Make a special
Mention to your Sevice Manager, Andy.
He is an absolute asset to your team and the perfect member of staff to have meet, greet and explain everything to customers as the face of your business.
Wished we had the same level
Of service when we take our BMW & Merc for their yearly services.
Many Thanks again.
Kathryn Marsh
SLM Toyota Attleborough
Response from SLM 1 week ago Hi Kathryn, thank you for taking the time to leave us such a wonderful five star review. We are thrilled to hear your fantastic feedback about your experience with us and we really appreciate your kind words about our team. We look forward to welcoming you and your Toyota Aygo back to us again in the future. In the meantime, happy driving!
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1 week ago
Have just bought a Mondeo from David at SLM a great experience no pressure very pleased with the car .Had a slight problem with paperwork that David sorted straight away. Would highly recommend . Thanks David
David Chiswell
SLM Select
Response from SLM 1 week ago Hi David, thank you for taking the time to leave us a five star review. We are pleased to hear that you are happy with your new car and appreciate your kind comments. SLM Select wish you many happy miles in your Ford Mondeo.
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1 week ago
David was amazing in Sales and processed my new vehicle through in a matter of 24 hours as I was very keen to get it! Excellent and amazing customer service and I highly recommend SLM select and all of the team there as they are very helpful, especially David in sales.
Tommy Chatfield
SLM Select
Response from SLM 1 week ago Hi Tommy, thank you for your fantastic five star review. We really appreciate your kind feedback about your experience with David. SLM Select wish you many happy miles in your new car!
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1 week ago
Rebecca Grubb
SLM Toyota Hastings
Response from SLM 1 week ago Hi Rebecca, thank you for your kind five star review. We really appreciate it and are glad you enjoyed your experience with us at SLM Toyota Hastings.
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1 week ago
Very happy with the service and thank you Sophie for making the children feel so welcomed whilst we sorted out the paperwork!
Ben Richardson
SLM Toyota Norwich
Response from SLM 1 week ago Hi Ben, thank you for taking the time to leave us a five star review. We are pleased to hear about your experience with us and appreciate your kind comments about Sophie. We look forward to welcoming you back to SLM Toyota Norwich in the future.
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1 week ago
will garrod
SLM Toyota Norwich
Response from SLM 1 week ago Hi Will, thank you for taking the time to leave us a five star review. We really appreciate it and hope to see you at SLM Toyota Norwich again in the future.
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1 week ago
Alin Iclenzan
SLM Toyota Hastings
Response from SLM 1 week ago Hi Alin, thank you for taking the time to leave us a five star review. We are pleased that you enjoyed your experience with us here at SLM Toyota Hastings.
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2 weeks ago
Jacqueline Nunes
SLM Toyota Uckfield
Response from SLM 1 week ago Hi Jacqueline, thank you for taking the time to leave us a five star review. We really appreciate it and hope you enjoyed your experience with us here at SLM Toyota Uckfield.
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2 weeks ago
DJ.Daddy Cool
SLM Toyota Uckfield
Response from SLM 1 week ago Hi, thank you for taking the time to leave us a five star review. We really appreciate it.
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2 weeks ago
From start to finish, this was the easiest and smoothest purchase. We cannot Thank Dave enough. He has helped us all the way through this sale and nothing was ever too much for him. I could call him anytime and he was more then happy to speak with us or answer any questions (I had alot) we wanted to make sure this was the right car for us and it is PERFECT. The bow on the Car made it the finishing touch. It is perfect and will definitely return in the future! Thank you again
Jodie Curtess
SLM Select
Response from SLM 2 weeks ago Hi Jodie, thank you for taking the time to leave us your wonderful feedback. We really appreciate your five star review and are pleased to hear about your experience with Dave. We are pleased to have found you the perfect car and look forward to welcoming you back to SLM Select in the future. In the meantime, happy driving!
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2 weeks ago
Ed Lusher
SLM Toyota Attleborough
Response from SLM 2 weeks ago Hi Ed, thank you for your kind five star review. We look forward to welcoming you back to SLM Toyota Attleborough in the future.
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2 weeks ago
Would absolutely recommend slm motors. Dave was great, and such a laugh! Never brought a car on finance before, so it was very daunting! He quickly found us a decent car for our budget! And worked hard to get it all sorted quickly. So far, I'm very happy with my new car!
Laura Marie
Nissan Authorised Repairer
Response from SLM 2 weeks ago Hi Laura, thank you for your wonderful five star review! We are pleased to hear about your car buying experience with Dave and that he was able to find you the perfect car. SLM Select wish you many happy miles in your new vehicle.
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2 weeks ago
Went for a test drive in the bz4x, currently Toyota's only electric car. We were taken out by James who was absolutely brilliant in terms of knowledge and patience, answering all our questions and providing a clear explaination of the car's features.
Past experiences of main dealers has been very mixed but this was what I would hope forInformation gathering without pressureJames made sure we were aware of various Toyota incentives and deals but at no point did it feel too much.
This was a very relaxed and pleasant experience, thank you SLM Toyota and especially James and the lady on reception who's name I didn't get.
Highly recommended.
Peter Russell
SLM Toyota Norwich
Response from SLM 2 weeks ago Hi Peter, thank your for your wonderful five star review. We are pleased to hear about your test drive in the All-Electric Toyota bZ4X and that James was able to guide you throughout the process.
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3 weeks ago
Found a Toyota Yaris Cross at this dealership. Our budget. Made an initial phone call to James and went in to view the car. The whole procedure was dealt with by James in a most professional and helpful manner, every question we asked,and there were many was explained so that we could understand. I do believe he went the extra mile to make our purchase effortless.
Diane Fisher
SLM Toyota Norwich
Response from SLM 2 weeks ago Hi Diane, thank you for taking the time to leave us a wonderful five star review. We are pleased to hear that James was able to help you find they perfect Toyota and that you enjoyed your car buying experience at SLM Toyota Norwich. We wish you many happy miles in your new Toyota Yaris Cross.
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3 weeks ago
For me personally I cannot praise SLM Tunbridge Wells enough. I find them attentive, courteous and polite. Kept me informed, phone calls to me asking permission for certain items during a service, managed the safety recall repair. When I went to collect my car they had washed it and cleaned the inside, which smelt lovely. Whoever I spoke to gave me time. I am super pleased with SLM.
SUSIE
SLM Vauxhall Tunbridge Wells
Response from SLM 3 weeks ago Hi Susie, thank you for taking the time to write us a wonderful five star review. We are pleased to hear about your experience with us at SLM Vauxhall Tunbridge Wells and appreciate your kind comments about our service.
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3 weeks ago
Have been looking for a car since October.Jack went above and beyond to help and advise. I can’t fault my new car, I’m loving it. Thankyou jack for all your help. Also having 12 months warranty gave me peace of mind. Would recommend Slm to any difficult customers like me .
deb holewell
SLM Vauxhall Hastings
Response from SLM 3 weeks ago Hi Deb, thank you for your wonderful five star review. We really appreciate your kind comments about your experience and we are pleased to hear that Jack was able to help you find the perfect car. SLM Vauxhall wish you many happy miles in your new car.
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3 weeks ago
Absolutely fantastic dealership. All the staff are really friendly and helpful. Nathan, the motability specialist, is great.
Kay Denison
SLM Toyota Lowestoft
Response from SLM 3 weeks ago Hi Kay, thank you for taking the time to leave us a five star review. We really appreciate your kind feedback and are pleased to hear about your experience with Nathan. We look forward to welcoming you back to SLM Toyota Lowestoft in the future.
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4 weeks ago
First time dealing with SLM Select, I HATE buying cars, spoke to David about a car id spotted online and he took all of the pressure off. No pressured selling no pushy selling at all. He had everything ready to go for me before I'd arrived.
Test drove the car and loved it within 10mins
Car comes with 12m warranty, one key but SLM have sorted a second for free. MOT and service included.
Genuinely couldn't be happier with the service. Will be back for the next car and will recommend.
Thanks guys
Conor
Conor Wilkinson
SLM Select
Response from SLM 3 weeks ago Hi Conor, thank you for your fantastic five star review. We really appreciate your kind feedback and are pleased to hear about your car buying experience with Dave. Happy driving, we look forward to welcoming you back to SLM Select in the future.
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4 weeks ago
I have a service plan at Toyota and they are always helpful and efficient. I recently had an incident where I needed help and they were able to squeeze me in that day. Excellent customer service.
avril annison
SLM Toyota Norwich
Response from SLM 3 weeks ago Hi Avril, thank you for your wonderful five star review. We really appreciate your kind feedback and are pleased to hear that our team were able to assist you.
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4 weeks ago
Just travelled 4hrs to view a car. Left a £500 deposit last week to reserve the viewing and the car had not even been valeted ! We were hoping to seal a deal and drive the new car home the guy said he would have it valeted whilst we wait. The salesman agreed it should have been done and it wasn't up to standard!
In my opinion this is not acceptable, they have known for a week we were coming and that our plan was to drive it home, to then expect us to wait whilst they valet it at 4pm whilst he does the paperwork, when we're then having to drive 4hrs backThe car looked shoddy, very disappointed!
maxine Rathbone
SLM Toyota Norwich
Response from SLM 3 weeks ago Hi Maxine, thank you for taking the time to leave your feedback. We are disappointed to hear about your experience. Here at SLM Toyota Norwich we pride ourselves on offering high levels of customer service so we apologise that these standards were not met on this occasion.
We understand that you have spoken to our Sales Manager since your visit, however if you wish to discuss this further, please call us on 01603 480000.
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4 weeks ago
Called in to enquire about a possible new car purchase. Receptionist donned her sun glasses, avoided eye contact and left the show room without asking if I needed help. Two sales people were occupied, but others sitting in their office with a clear view of me standing waiting to be served just ignored me. After five minutes of this I gave up and left. Assume I caught them on a bad day as others seem happier.
Zoom Spider
SLM Toyota Hastings
Response from SLM 4 weeks ago Thank you for taking the time to leave a review. We pride ourselves on our customer service and encourage feedback, good or bad, so should we not meet our own high standards we can address our shortcomings promptly.
It is very difficult to comment on the circumstances surrounding your visit, it sounds as if it was perhaps a busy day, but I am so very sorry nobody came to greet you and help you with your enquiry.
I will be sharing your feedback with my team members and acting upon it accordingly. I am very disappointed, and I know my team will be too, but we will all be keen to learn from it.
I would appreciate the opportunity to discuss your visit personally if possible, so please call me on 01424 758555.
My apologies we let you down on this occasion.
All the very best.
Ryan.
General Manager.
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